Coaching & Mentoring Terms and Conditions

Before You Begin

Before you begin your coaching journey with Jess Lanci Journeys Pty Ltd, these Terms are here to create clarity, safety, and a strong foundation for the coaching relationship we are entering into together.

This document is intentionally written to be direct and transparent. It protects both your experience as a client and the integrity of the coaching relationship.

If anything in these Terms is unclear, please reach out to us at hello@jesslanci.com before agreeing. Otherwise, by proceeding, you are confirming that you understand and accept the terms and conditions below.

We look forward to working with you and supporting your next stage of growth.

Agreement and Acceptance

Business Details

These Coaching & Mentoring Terms and Conditions (“Terms”) are entered into between Jess Lanci Journeys Pty Ltd (“Coach”, “we”, “us”, “our”) and the client (“Client”, “you”).

By enrolling in any Program or services provided by the Coach, you acknowledge that you have read, understood, and agree to be bound by these Terms. Electronic acceptance of these Terms (including by checkbox, purchase, or platform enrolment) constitutes a legally binding agreement between the Client and the Coach.

01

Definitions

In these Terms, the following terms have the corresponding meaning:

1. ACL means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
2. Business Day means a day that is not a Saturday, Sunday, or public holiday in Melbourne, Victoria.
3. Client / you / your means the individual (or entity) who engages in the Services or enrols in a Program.
4. Coach / we / us / our means Jess Lanci Journeys Pty Ltd (ACN 687 817 278 / ABN 51 687 817 278).
5. Fees has the meaning set out in clause 8(a).
6. Minimum Commitment Period means the minimum durations that the Client must pay for a Program, as set out in the Schedule.
7. Order Confirmation means the confirmation page, checkout page, invoice and/or confirmation email issued to the Client at the time of purchase of a Program or booking any Services.
8. Privacy Policy means the Coach’s privacy policy, as updated from time to time, available at www.jesslanci.com/privacy-policy.
9. Program means any coaching, mentoring, course, workshop, digital resource, or other service offered by the Coach from time to time, as described in the Schedule.
10. Schedule means the Schedule to these Terms (as amended from time to time), which sets out terms specific to each Program.
11. Services means the coaching, mentoring, and related services provided by the Coach to the Client.
12. Session means an individual coaching or mentoring session forming part of a Program.
13. Stripe means Stripe Payments Australia Pty Ltd (ACN 160 180 343).
14. Subscription Period means the period during which the Client subscribes to a Program or uses the Coach’s Services, being a period of no less than the Minimum Commitment Period.
15. Terms means these Coaching & Mentoring Terms and Conditions, together with the Schedule and any Order Confirmation, as amended from time to time.

02

Interpretation and Inconsistency

1. In these Terms, unless the context otherwise requires:
   1. the singular includes the plural and vice versa and a gender includes all genders;
   2. other grammatical forms of defined words or expressions have corresponding meanings;
   3. the meaning of general words is not limited by specific examples introduced by including, for example or similar expressions;
   4. a reference to a clause, paragraph or schedule is a reference to a clause, paragraph or schedule to these Terms and a reference to these Terms includes any schedule;
   5. a reference to a document (including a reference to these Terms) includes all amendments or supplements to, or replacements or novations of, that document;
   6. a reference to any legislation includes all delegated legislation made under it and amendments, consolidations, replacements or re-enactments of any of them;
   7. a reference to a party is a party to these Terms and a reference to a party to a document includes that party’s executors, administrators, successors and permitted assignees and substitutes;
   8. money amounts are stated in Australian currency unless otherwise specified;
   9. a reference to writing includes any method of representing or reproducing words, figures, drawings or symbols in a visible form;
   10. if a day on or by which an obligation must be performed or an event must occur is not a Business Day, the obligation must be performed or the event must occur on or by the next Business Day; and
   11. a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of these Terms or any part of them.
2. Where there is any inconsistency between the body of these Terms and the Schedule or an Order Confirmation, the body of these Terms prevail to the extent of the inconsistency.

03

Services

The Coach provides coaching and mentoring services to the Client designed to support personal, professional, lifestyle, and business development. The Services are educational and developmental in nature.

The Coach’s Services are provided via Programs which may include (but are not limited to):

1. Harmony Masterminds (group coaching and mentoring program)
2. Harmony Elite (private coaching program)
3. Workshops, courses, programs, digital resources, and future offerings

The details of all Programs currently offered by the Coach are set out in the Schedule. These Terms apply to all Programs offered by the Coach, from time to time.

04

Delivery of Services

Specific terms regarding the delivery of each of the Programs are set out in the Schedule.

The following terms apply to all Programs:

1. All sessions will be conducted and/or delivered online unless otherwise agreed; and
2. By accepting these Terms, the Client acknowledges and agrees that it consents to the following:
   1. Live sessions may be recorded (audio and/or visual);
   2. Third-party AI-generated transcription and note-taking tools may be used in live sessions and any recordings of live sessions may be processed by such third-party service providers for the purpose of producing transcripts and notes; and
   3. Recordings and summaries of live sessions may be made available to clients upon request.

05

Client Responsibility

The Client acknowledges and agrees that:

1. They are fully responsible for their own decisions, actions, and results;
2. The Services provided in the selected Program are a collaborative process and outcomes are not guaranteed;
3. Results vary significantly depending on Client commitment, execution, and external factors;
4. They will engage in the selected Program and with the Coach honestly, openly, and respectfully;
5. They will provide accurate and current information to the Coach and will disclose any circumstances or conditions that may be relevant to their participation in the Services; and
6. They will use best endeavours to attend scheduled sessions.

06

Communication Between Sessions

Reasonable ad-hoc email support between coaching sessions is included in select Programs for clarification, updates or reflection. The Programs that include access to ad-hoc email support and indicative response times for each of the Programs are set out in the Schedule.

If the Client has selected a Program that includes ad-hoc email support, the following terms apply:

1. Support is only available on Business Days, unless otherwise agreed by the Coach;
2. Unless otherwise stated, support is not available during any of the Coach’s planned leave, details of which the Coach will provide to the Client with reasonable notice before taking any planned leave;
3. The Coach may decide, at its discretion, if any questions or communications from a Client are outside the scope of the Client’s selected Program; and
4. Despite any indicative response times set out in the Schedule, the Coach does not guarantee that she will respond to emails within that time frame.

07

Scheduling and Availability

1. All coaching sessions must be booked by the Client via the Coach’s nominated online booking system, Calendly. The Client will receive a direct link to the Calendly booking page in an email following any purchase of a Program.
2. Availability of coaching sessions is limited to the dates and times shown on the calendar page of the Coach’s nominated online booking system and are subject to change.
3. The Coach does not guarantee availability outside the dates and times published on the calendar.
4. Clients are responsible for booking sessions within their Subscription Period.

08

Payment Terms

1. Fees for the selected Program are set out in the checkout page of the Order Confirmation (Fees).
2. The Client agrees to pay to the Coach all Fees specified in the Order Confirmation in one of the following manners as the Client elects:
   1. On a recurring monthly subscription basis in advance, with the first monthly instalment paid at the time of purchase; or
   2. Paid upfront in full at the time of purchase.
3. All payments due under these Terms and the Order Confirmation are processed through the Systeme.io platform, which integrates the Coach’s Stripe account to facilitate checkout. Payment processing is carried out by Stripe, under Stripe’s own terms and the Stripe Services Agreement - General Terms that apply to business users.
4. Where the Client selects a recurring subscription under subparagraph 8(b)(i), payments are automatically processed on a recurring basis. The Client authorises the Coach to deduct the applicable recurring payments from the Client’s nominated bank account for the duration of their Subscription Period.
5. All Fees are in Australian dollars and are inclusive of GST, as stated in the Order Confirmation.
6. The Coach may, in its absolute discretion, vary the Fees during a Subscription Period or on any renewal of a Subscription Period by giving the Client reasonable notice. Any variation to the Fees will not apply during a Minimum Commitment Period, or where a Client has paid the full amount for the Program upfront in advance.
7. If any Fees remain outstanding for more than 7 days, or an automatic deduction from the Client’s bank account fails for any reason and the Client does not arrange payment within 7 days, the Services may be suspended by the Coach until all outstanding Fees have been paid by the Client.
8. All Fees paid under these Terms are non-refundable, except as outlined in clause 12.

09

Minimum Commitment

The Minimum Commitment Period (if any) applicable to the Client’s selected Program is set out in the Schedule. The Client remains responsible for the payment of all Fees during the Minimum Commitment Period.

10

Renewal and Cancellation of Subscription

1. After the Minimum Commitment Period has ended, the Client’s subscription will continue on a month-to-month basis, unless cancelled in accordance with paragraph (b).
2. The Client may cancel their ongoing Program at any time after the completion of the Minimum Commitment Period by giving at least 30 days’ written notice to the Coach via email at hello@jesslanci.com.

11

Cancellation and Rescheduling of Sessions

1. The rescheduling notice period and consequences of a late cancellation or no-show for the Client’s selected Program are set out in the Schedule.
2. Notwithstanding anything else contained in the Terms, the Coach may in its absolute discretion reschedule a Session where the Client has not provided notice within the required notice period (as set out in the Schedule).

12

Refunds and Australian Consumer Law

Nothing in these Terms excludes statutory rights under the ACL that cannot be excluded.

Subject to clause 17, except where required by law, Fees are non-refundable for:

1. Services already delivered by the Coach; and
2. No-shows, late cancellations, change of mind or non-participation.

13

Disclaimer and Scope of Services

1. The Client acknowledges and agrees that:
   1. The Services are educational and developmental only;
   2. The Services are not psychotherapy, counselling, psychology, psychiatry, medical treatment or advice, financial advice, legal advice, or crisis intervention;
   3. The Coach provides no guarantees or warranties, express or implied, as to the specific results or outcomes achieved by the Client under or in connection with the Services provided by the Coach (including any personal, emotional, financial, business, relationship, health, or lifestyle outcomes);
   4. The Coach provides strategic advice and recommendations to the Client; and
   5. The Client remains fully responsibile for implementation and outcomes arising from decisions made by the Client.
2. Where the Coach reasonably believes that the Client’s needs or desired outcomes fall outside the scope of the Services or coaching is no longer appropriate, clause 17(a)(iii) applies.

14

Confidentiality and Privacy

Unless otherwise agreed, all conversations and information shared between the Coach and the Client during coaching sessions and in any email correspondence between the Client and the Coach must be kept confidential (Confidential Information) and will not be disclosed without the other party’s consent, except as otherwise required to be disclosed by law. All records and coaching notes are securely stored and remain confidential. The Client acknowledges and agrees that:

1. If the Client selects the Harmony Masterminds Program, this is a group environment and any Confidential Information shared in those sessions must remain strictly confidential by each of the participants, except as otherwise required to be disclosed by law;
2. Our Privacy Policy applies to these Terms and the Client acknowledges and agrees that it has read, understood and agrees to be bound by our Privacy Policy; and
3. Subject to our Privacy Policy, any audio or visual recording, AI-generated transcription and notes (together the “Session Records”) may be stored securely by the Coach with reasonable measures taken by the Coach to protect those Session Records against unauthorised access, use or disclosure. Session Records will be retained only for as long as reasonably necessary, including for continuity of the coaching relationship, internal record-keeping, and quality assurance purposes, and will be securely deleted or de-identified once no longer required, unless a longer period is required by law.

15

Testimonials and Marketing

The Coach may use anonymised Client experiences or feedback for marketing and educational purposes. The use of any information that identifies the:

1. Name;
2. Image;
3. Video;
4. Testimonials; or
5. Case studies,

of a Client requires that Client’s prior written consent.

16

Intellectual Property

All rights to any intellectual property created by the Coach or provided to the Client, including but not limited to the following:

1. frameworks,
2. coaching methodologies,
3. workbooks,
4. recordings,
5. exercises,
6. written content, and
7. program structures,
8. prior to the commencement of the Subscription Period or during any coaching session, whether registered or unregistered, vests in and remains the exclusive property of the Coach unless otherwise agreed in writing. Any coaching materials provided by the Coach to the Client during the Subscription Period are for the Client’s personal use only and must not be:
9. copied, reproduced, or distributed;
10. shared with third parties;
11. used to create coaching, training, or commercial programs; or
12. used for commercial purposes,
13. by the Client, without the Coach’s prior written consent.

Clients must not record, screenshot, reproduce, or redistribute coaching sessions or any content of coaching sessions without the Coach’s written permission.

The Client indemnifies the Coach against any loss the Coach suffers as a direct result of the Client’s unauthorised use of its intellectual property or coaching materials provided by the Coach to the Client in the course of the Services.

17

Termination and Suspension

1. The Coach may suspend or terminate the Services immediately where:
   1. The Client breaches these Terms and fails to remedy the breach within 7 days’ notice from the Coach;
   2. The Client engages in abusive, disruptive, or inappropriate behaviour towards the Coach or other participants; or
   3. Where the Coach reasonably believes that the Client’s needs or desired outcomes fall outside the scope of the Services or coaching is no longer appropriate.
2. The Services may also be suspended or terminated upon mutual agreement between the Coach and the Client.
3. Except as otherwise required by law:
   1. The Client will not be entitled to a refund of any Fees paid where clauses 17(a)(i) or 17(a)(ii) apply. The Coach will refund any Fees paid in advance for Services not yet delivered;
   2. The Coach may determine, in its absolute discretion, to provide a pro-rata refund of any Fees paid in advance for Services not yet delivered as at the date termination takes effect where clause 17(a)(iii) applies.

18

Limitation of Liability

To the maximum extent permitted by law, the Coach will not be liable for any claims, damages or losses arising out of or in connection (directly or indirectly) with these Terms or the Services supplied under these Terms.

If any legislation implies a condition or warranty into these Terms and the Coach’s liability for breach of that implied condition or warranty may not be excluded but may be limited, the Coach’s liability for any breach of that condition or warranty is limited to the Coach doing either or both of the following (at its election):

1. supplying the coaching session again; and/or
2. paying the cost of having that coaching session supplied again.

To the fullest extent permitted by law, the Coach will not be liable for any indirect loss, consequential or loss-of-profit damages suffered by the Client, as a result of or arising from participation in the Services.

19

Force Majeure

The Coach will not be liable for any delays or failure to deliver Services due to events beyond the reasonable control of the Coach, including but not limited to illness, natural disasters, failure of power or telecommunications infrastructure, or government restrictions.

20

Variation of These Terms

The Coach may update these Terms from time to time. Unless otherwise specified, updated Terms apply prospectively from the date they are published or notified to the Client and do not reduce the Client’s rights in respect of Fees already paid.

21

Assignment

1. The Coach may assign, novate, or otherwise transfer its rights and obligations under these Terms, including in connection with a sale or restructure of its business, by providing notice to the Client.
2. The Client may not assign or transfer their rights or obligations under these Terms without the Coach’s prior written consent.

22

Notices

1. Unless otherwise agreed, any notices required to be provided under these Terms must be given in writing by email:
   1. To the Coach at hello@jesslanci.com; and
   2. To the Client at the email address provided by the Client at the time of purchasing a Program.
2. A notice is taken to be received at the earlier of:
   1. When the sender receives an automated message confirming delivery; or
   2. 2 hours after the time of sending (as recorded on the device from which the sender sent the email) unless the sender receives a notice that the email has not been delivered to the recipient within that 2-hour period.

23

Severability

If any part of these Terms is or becomes illegal, void, or unenforceable, that part is severed and the rest of these Terms continue in full force and effect.

24

No Waiver

A failure or delay by either party in exercising a right under these Terms does not operate as a waiver of that right.

25

Governing Law

These Terms are governed by the laws of Victoria. Each party irrevocably submits to the non-exclusive jurisdiction of Victoria and courts competent to hear appeals from those courts.

26

Entire Agreement

These Terms constitute the entire understanding between the parties and supersede any prior discussions or representations.

27

Final Acknowledgement

By purchasing, enrolling in, or accessing any Program from us, the Client confirms they have read, understood, and agree to be bound by these Terms.

Schedule 1

Program Details

This Schedule sets out the terms specific to each Program currently offered by the Coach. This Schedule may be amended by the Coach from time to time in accordance with the Terms.

The applicable Fees for each Program are set out in the Order Confirmation issued to the Client at the time of purchase.