Privacy Policy

Introduction

Jess Lanci Journeys Pty Ltd (ABN 51 687 817 278) (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care, transparency and integrity.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our Services, subscribe to our communications or otherwise interact with us.

By using our website or engaging with our Services, you acknowledge that you have read and understood this Privacy Policy.

01

Who We Are

Jess Lanci Journeys Pty Ltd provides coaching, mentoring, memberships, workshops, webinars, digital resources and educational content designed to support personal, leadership and career development.

For the purposes of this Privacy Policy, Services means all coaching, mentoring, memberships, workshops, webinars, digital resources, educational content, downloadable materials and any other products or services offered by Jess Lanci Journeys Pty Ltd.

Business Details

02

Our Commitment to Privacy

We respect your privacy and are committed to managing your personal information responsibly.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

03

Information We Collect

Depending on how you interact with us, we may collect personal information including:

• your name;
• email address;
• phone number;
• billing and payment information;
• business or employment information you voluntarily provide;
• information you provide through coaching enquiries or discovery calls;
• information submitted through questionnaires, surveys or assessments;
• testimonials you choose to provide;
• newsletter subscription details;
• correspondence between you and us;
• website usage information;
• IP address;
• browser and device information.

You are under no obligation to provide personal information. However, if you choose not to provide certain information, we may be unable to provide some or all of our Services.

04

How We Collect Information

We collect information directly from you when you:

• visit our website;
• complete a contact form;
• subscribe to our newsletter;
• join a waitlist;
• book a discovery call;
• enrol in a membership, workshop or webinar;
• purchase a Service or digital resource;
• complete surveys or questionnaires;
• provide a testimonial; or
• communicate with us by email or other means.

We also collect certain technical information automatically through cookies and website analytics.

05

How We Use Your Information

We use your personal information to:

• provide and deliver our Services;
• process payments;
• manage memberships and digital products;
• respond to enquiries and provide customer support;
• schedule appointments;
• improve our website and Services;
• send newsletters, educational content and updates where you have subscribed;
• comply with legal and regulatory obligations; and
• protect our business, clients and website from fraud, misuse or security risks.

We will only use your personal information for purposes that are reasonably necessary to operate our business or as otherwise permitted by law.

06

Marketing Communications

If you subscribe to receive communications from us, we may send newsletters, educational resources, updates, invitations and information about our Services.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We do not send unsolicited marketing communications.

07

Payments

Payments are securely processed through trusted third-party payment providers, including Stripe and PayPal.

We do not store your full credit card or debit card details.

Payment providers manage your financial information in accordance with their own privacy policies.

08

Third-Party Service Providers

We use trusted third-party providers to help operate our business and deliver our Services.

These providers may include:

• Systeme.io
• Stripe
• PayPal
• Calendly
• Zoom
• Google Analytics

These providers receive only the information reasonably necessary to perform their services and are responsible for handling your information in accordance with their own privacy policies.

09

Disclosure of Personal Information

We respect your privacy and will only disclose your personal information where it is reasonably necessary to operate our business or where required by law.

We may disclose your personal information to:

• trusted service providers who assist us in delivering our Services, including payment processing, scheduling, website hosting, email communications and analytics;
• our professional advisers, including accountants, auditors, legal advisers and insurers, where necessary for the operation of our business;
• government agencies, regulators or law enforcement authorities where required or authorised by law; and
• any other person or organisation where you have provided your consent or where disclosure is otherwise permitted under applicable privacy laws.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they handle your information securely and in accordance with applicable privacy obligations.

10

Cookies and Analytics

Our website uses cookies and similar technologies to:

• improve website performance;
• remember your preferences;
• understand how visitors use our website; and
• improve the functionality and user experience of our Services.

We currently use Google Analytics to better understand website traffic and improve our website.

You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

11

Overseas Disclosure

Some of our service providers operate internationally or store information on servers located outside Australia.

As a result, your personal information may be transferred to or stored in countries outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.

12

Security of Your Information

We take reasonable administrative, technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.

13

Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our Services;
• administer memberships and purchases;
• comply with legal, taxation and accounting obligations;
• resolve disputes; and
• enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

14

Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• update your contact details;
• withdraw your consent to receive marketing communications; and
• request further information about how your personal information is handled.

To exercise any of these rights, please contact us using the details provided below.

15

Children’s Privacy

Our Services are intended for adults aged 18 years and over.

We do not knowingly collect personal information from individuals under the age of 18.

16

Privacy Complaints

If you have any questions or concerns about how we handle your personal information, we encourage you to contact us first so we have the opportunity to resolve your concerns promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

17

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The most current version will always be published on our website, and the “Last Updated” date will indicate when changes were made.

18

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: